How do I get a copy of my transaction history?

Your full transaction history is available in your account under History. To export it as a file, email support@rekening77.club with your account number. We send CSV or PDF within one business day at no charge.

Reference

How rekening 77 protects your account and data

When you open an account with rekening 77, we hold your data, verify your deposits and withdrawals, and keep your session secure.

Account verificationPayment confirmationData securityDispute resolution

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Our legal standing and your account terms

rekening 77 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

rekening 77 operates as an online gaming platform accessible where local law permits. We verify every account holder's identity before deposits and withdrawals are processed. Your funds held in your account wallet are separate from our operational funds. Deposits via DANA, OVO, GoPay and QRIS are

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recorded in real time and matched to your account number. Withdrawals are manually verified against your deposit history and payment method on file before release. If you're in Denpasar, Yogyakarta or anywhere else in Indonesia, the same verification standards apply. We retain transaction records for seven
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years to comply with anti-money-laundering standards. Access to your account depends on local law; we confirm eligibility at registration and may restrict access if required by local regulation.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US DIRECTLY

How to contact us about legal or account issues

Our support team handles account disputes, data requests and legal questions across multiple channels.

SECURITY AND COMPLIANCE

How we handle your data and account security

Your data is encrypted end-to-end on our servers. We do not sell or share your personal information with third parties except where required by law or to process your payments.

Data encryption

All personal data and payment information are stored in encrypted databases. Access is restricted to authorization staff only. We use TLS 1.3 for all data in transit between your device and our servers.

Payment verification

Every deposit and withdrawal is verified against your registered payment method and account history. DANA, OVO, GoPay and QRIS transfers are reconciled within seconds. Bank transfers are verified within one business day.

Retention policy

We keep your account data for the duration of your membership. Transaction records are retained for seven years for regulatory compliance. You can request deletion of non-transactional data within 30 days of account closure.

Cookie and tracking

We use cookies to maintain your session and detect fraudulent activity. Strictly necessary cookies cannot be disabled. You can opt out of analytics cookies in your account privacy settings anytime.

Account access control

Change your password from the Security section in your account settings. Enable email verification for all login attempts if you wish. Session logging shows where and when your account was accessed.

Data access requests

Request a full copy of your data, including transaction history and personal records, by emailing [email protected] with your account number and a government ID scan. We deliver your file within 14 days.

Legal questions we hear often

Log into your account, navigate to Settings > Account Closure, and submit your request. We process closures within two business days. Outstanding withdrawals are paid first. After closure, you cannot reopen the same account, but you can register a new one after 30 days.

Your full transaction history is available in your account under History. To export it as a file, email [email protected] with your account number. We send CSV or PDF within one business day at no charge.

If you dispute a deposit or withdrawal, contact us within 60 days of the transaction. Our compliance team investigates all disputes and compares your account records against payment-provider statements. Resolutions are issued within seven business days.

Yes. Go to your Wallet section and select Edit Payment Method. You can add DANA, OVO, GoPay, QRIS or bank-transfer details. Withdrawals must go to the method on file at the time of your request. We verify all changes before activation.

No. rekening 77 does not sell or share your account data with other gaming or commercial platforms. We share data with payment providers only to process your deposits and withdrawals. Where local law requires it, we report account activity to regulatory authorities.

We may temporarily restrict your account while we investigate. You will receive an email explaining why. Provide additional verification (government ID, payment screenshots) to our support team. Most flags are resolved within 48 hours. Repeated flags may result in permanent closure.

We retain transaction records for seven years for regulatory compliance, even after account closure. Personal contact details (email, phone) are deleted 30 days after closure unless required by law. You can request early deletion by emailing [email protected].

How rekening 77 protects your account and data

How to contact us about legal or account issues

How we handle your data and account security

Data encryption

Payment verification

Retention policy

Cookie and tracking

Account access control

Data access requests

Legal questions we hear often

01 What happens if I want to close my account?

02 How do I get a copy of my transaction history?

03 What is your policy on account disputes?

04 Can I change my registered payment method?

05 Is my account data shared with other platforms?

06 What happens if my account is flagged for suspicious activity?

07 How long does rekening 77 keep my personal information after I close my account?

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